Client requests
Client requests that become Linear tickets
Clients submit requests from their portal. Each one shows up in Linear as a ticket — no ask buried in your inbox, no scope from a client call that never made it to the backlog.
Extend onboarding checklist for SSO
Needed before Friday so legal can sign off on the enterprise pilot.
The problem
Client asks arrive everywhere except Linear: forwarded emails, Slack DMs, call notes, someone's personal todo. By standup, half the room is reconstructing what was promised. Requests that never become tickets mean surprise scope, missed deadlines, and clients who feel ignored because their ask vanished in a thread.
How it works
Clients submit from their portal
Clients describe what they need in the portal — structured intake, not a vague email that gets lost.
Requests land in Linear
Each submission creates a ticket in your Linear workspace. Your team triages and prioritizes where work already lives.
Clients see status without asking
As the ticket moves in Linear, portal sync keeps clients informed. Fewer "did you see my request?" messages.
What you get
- Single intake path for client asks instead of scattered channels
- Every request traceable as a Linear issue from day one
- Reduces scope drift from verbal agreements that never became tickets
- Clients get visibility on their request without pinging your team
Frequently asked questions
Start with one Linear team free
Connect Linear and give clients a portal, cycle reports, and live progress — every feature included on every plan.